Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Silent Glade's website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. About Silent Glade

Silent Glade is a UK-based fintech connection service that assists businesses and individuals in finding appropriate financial technology solutions. We are not a financial services provider but act as an intermediary connecting clients with FCA-regulated financial institutions and fintech companies.

3. Services Provided

3.1 Connection Services

We provide:

• Fintech service discovery and matching
• Partner introduction and facilitation
• Consultation and guidance on financial technology solutions
• Market intelligence and industry insights

3.2 Service Limitations

We do not:

• Provide financial advice or recommendations
• Guarantee approval for any financial services
• Act as a financial intermediary or broker
• Assume responsibility for third-party services

4. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information
• Use our services lawfully and ethically
• Respect intellectual property rights
• Not attempt to compromise our systems or security
• Comply with all applicable laws and regulations

5. Registration and Accounts

When creating an account or providing information:

• You must provide accurate, current information
• You are responsible for maintaining account security
• You must promptly update any changes to your information
• You are liable for all activities under your account

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Silent Glade or our licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Third-Party Services

Our platform may connect you with third-party financial service providers. Please note:

• We do not control third-party services or their terms
• Your relationship with third parties is governed by their terms
• We are not responsible for third-party actions or omissions
• You should review third-party terms and policies independently

8. Fees and Payments

Our basic connection services are provided free of charge. Premium services, if applicable, will be clearly disclosed with pricing. We may receive referral fees from partner financial institutions, which does not affect our service to you.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Disclaimers

Our services are provided "as is" without warranties of any kind. We specifically disclaim:

• Warranties of merchantability or fitness for purpose
• Guarantees of service availability or performance
• Responsibility for third-party service outcomes
• Warranties regarding information accuracy

11. Limitation of Liability

To the maximum extent permitted by law, Silent Glade shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Actions or omissions of third-party service providers
• Service interruptions or technical issues

Our total liability shall not exceed £1,000 or the amount paid for our services, whichever is lower.

12. Indemnification

You agree to indemnify and hold harmless Silent Glade from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any information you provide to us

13. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate your access for violations of these Terms. Upon termination:

• Your right to use our services ceases immediately
• We may delete your account and data
• Surviving provisions remain in effect

14. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. Any disputes will be resolved through binding arbitration in London, UK.

15. Changes to Terms

We may modify these Terms at any time. Significant changes will be communicated through email or website notice. Continued use of our services constitutes acceptance of updated Terms.

16. Regulatory Compliance

Silent Glade operates in compliance with UK financial regulations. We are not authorised by the Financial Conduct Authority as we do not provide regulated financial services directly.

17. Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +44 20 0906 8251
• Address: Silent Glade, 25 Old Broad Street, London EC2N 1HN, United Kingdom

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.