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Cookie Policy

Last updated: 29 July 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better user experience by remembering your preferences and understanding how you interact with our site.

2. How We Use Cookies

Silent Glade uses cookies for several purposes:

  • Essential website functionality
  • Remembering your preferences and settings
  • Analysing website performance and usage
  • Improving our services and user experience
  • Providing relevant content and communications

3. Types of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
session_token Maintains your session while browsing Session
cookie_consent Remembers your cookie preferences 12 months
csrf_token Security protection for forms Session

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.

Cookie Name Purpose Duration
_ga Google Analytics - distinguishes users 2 years
_ga_* Google Analytics - session tracking 2 years
site_analytics Internal analytics and performance monitoring 12 months

3.3 Marketing Cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. They may be used to build a profile of your interests and show you relevant adverts on other sites.

Cookie Name Purpose Duration
marketing_id Tracks marketing campaign effectiveness 6 months
user_preferences Personalises content and recommendations 12 months
newsletter_tracking Tracks newsletter engagement 3 months

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

  • Google Analytics: Website analytics and performance monitoring
  • Social Media Platforms: Social sharing and integration features
  • Content Delivery Networks: Improved website loading performance

5. Managing Your Cookie Preferences

You can control and manage cookies in several ways:

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customise your cookie preferences

5.2 Cookie Settings

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our footer
  • Using the cookie management panel
  • Contacting us directly

5.3 Browser Settings

You can also manage cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Site permissions > Cookies and site data

6. Impact of Disabling Cookies

If you choose to disable certain cookies, please note that:

  • Some website features may not function properly
  • Your user experience may be less personalised
  • Some services may not be available
  • Website performance may be affected

7. Cookie Consent and Legal Basis

Our legal basis for using cookies:

  • Necessary cookies: Legitimate interest in website operation
  • Analytics cookies: Your explicit consent
  • Marketing cookies: Your explicit consent

8. Data Protection and Security

Cookie data is handled in accordance with our Privacy Policy and UK data protection laws. We implement appropriate security measures to protect cookie data from unauthorised access.

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email communications.

10. Contact Us

If you have questions about our use of cookies or this policy, please contact us:

  • Email: [email protected]
  • Phone: +44 20 0906 8251
  • Address: Silent Glade, 25 Old Broad Street, London EC2N 1HN, United Kingdom

11. Additional Information

For more information about cookies and how to manage them, visit:

  • All About Cookies
  • ICO Cookies Guidance
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