1. Introduction
Silent Glade ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our fintech connection services and website.
2. Data Controller
Silent Glade is the data controller for the personal information we collect. Our registered address is:
Silent Glade
25 Old Broad Street
London EC2N 1HN
United Kingdom
3. Information We Collect
3.1 Personal Information
- Contact details (name, email address, phone number)
- Business information (company name, role, industry)
- Financial service requirements and preferences
- Communication history and preferences
3.2 Technical Information
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- Cookies and similar technologies
4. How We Use Your Information
We use your personal information for the following purposes:
- Providing fintech connection and consultation services
- Matching you with appropriate financial service providers
- Sending newsletters and marketing communications (with consent)
- Improving our services and website functionality
- Complying with legal and regulatory requirements
- Fraud prevention and security measures
5. Legal Basis for Processing
We process your personal data based on:
- Legitimate Interest: To provide our services and improve user experience
- Consent: For marketing communications and optional cookies
- Contract: To fulfil our service obligations
- Legal Obligation: To comply with financial regulations
6. Information Sharing
We may share your information with:
- FCA-regulated financial service providers (with your consent)
- Professional service providers (legal, accounting, IT support)
- Regulatory authorities when required by law
- Business partners for legitimate service delivery
We do not sell your personal information to third parties.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of sensitive data
- Regular security assessments
- Access controls and staff training
- Secure data transmission protocols
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data (right to be forgotten)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, typically:
- Contact information: 3 years after last contact
- Service records: 7 years (regulatory requirement)
- Marketing data: Until consent is withdrawn
- Website analytics: 26 months
10. International Transfers
Your data is primarily processed within the UK. If we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions
- Standard contractual clauses
- Binding corporate rules
11. Cookies
We use cookies to enhance your website experience. For detailed information about our cookie usage, please see our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website.
13. Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +44 20 0906 8251
- Post: Data Protection Officer, Silent Glade, 25 Old Broad Street, London EC2N 1HN
14. Regulatory Information
If you have concerns about our data handling, you can contact the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113